If you ever encounter any issues with MyFedLoan, their customer service team is there to help. They offer reliable support to address your concerns.

MyFedLoan Customer Support:

One of the most common issues borrowers face is inaccurate payment processing. At times, extra payments are mistakenly made on their loans. As a result, borrowers have reported accruing additional interest, being marked as in “poor standing” with their loan, and even seeing a decline in their credit score.

For general inquiries, you can contact MyFedLoan:

  • P.O. Box 69184
  • Harrisburg, PA 17106-9184
  • 1-800-699-2908

In case of any credit disputes, you can contact:

  • FedLoan Servicing Credit
  • P.O. Box 60610
  • Harrisburg, PA 17106-0610
  • 1-800-699-2908

For any issues, we highly recommend calling MyFedLoan rather than emailing them, as this typically results in better customer service. However, be sure to get any agreements in writing. Their customer service hours are Monday through Friday, 8 AM to 9 PM EST.

If you need a statement from MyFedLoan for a mortgage or loan, you can find it under “Loan Verification Letter” in the “Loan Details” section. Be sure to carefully consider your options before making any decisions—it’s crucial to proceed with caution.